Enough's enough, or "fair dos", as my mother would say. I know when I’m beaten. In my 22 years in Hong Kong, I've had my successes – some of them quite notable, like the time I outsmarted a Cable TV hotline "customer service representative", who kept trying to get me to fax in my cancellation notice when their website had no such form, by telling her I was about to emigrate from Hong Kong …
that shut her up – but I have also had my share of failures. Like the times when I've been unable to give my telephone number without the hotline "customer service representative" interrupting to finish it off for me … before I'd even got through it the first time, and before the days of caller display.
But then that's all part of the fabric of Hong Kong, a place where people will typically answer any question you ask them (however innocent and trivial) by shooting a question back at you. Where, rather than ask you where you're going on holiday, they'll guess it for you.
"So, you going to Thailand for your vacation?"
"No, actually, we’re very excited - we'll be staying in a casa rural in … "
"So, you like Thailand?"
Like the times when you know someone's going to say the very thing that most perfectly combines the most obvious thing that could be said with the most annoying. It happened to me recently, when the car alarm decided to play up, going off at irregular intervals, complete with light show, like R2-D2 on speed.
[A basement car park, miles away from, indeed, beneath, the nearest habitation. A car alarm sounds.]
Balding Chinese man shuffling hard to catch up with me as I head towards the stairs: “Is that your car alarm?”
Me: weak smile intended to signify "No, I like to drive other people’s cars, park them in other people's spaces and then sabotage the wiring."
Baldie (with some kind of bizarre smile): "Did you leave it on deliberately?"
Me: accelerate up staircase, head full of so many responses that none comes out, which is probably just as well.
If there's one thing I've tried to drum into the heads of my "staffs" it's that the reason there are the two English words,
"equip" and "install", is that they don't mean the same thing. All went well for a while, as the respective staffs observed and followed the above-mentioned point.
And then, today, I get this from one of the more senior managers:
"By using the new technologies, 93% of our minivan fleet has been installed with Black Boxes."
It's enough to drive Tiger Woods to the nearest
fire hydrant.